Yes, you can update your profile information on hot bet, though the process is a little different — for security reasons, not everything can be changed directly on your own.
Name Change: The name entered during registration generally cannot be changed, as it is tied to KYC verification. However, if there is a spelling error or the name does not match your national ID, contact hot bet support. Submitting a copy of your national ID allows the support team to review and correct it.
Change Mobile Number: To change your registered mobile number, contact support directly via Live Chat. You'll need to verify your old number via OTP and submit a copy of your ID. The process typically takes 24 to 48 hours. Once the number is changed, you will no longer be able to log in with the old number — the new number becomes your active login.
Email or Other Details: You can update your email address, postal address, and banking preferences directly in your account settings. There is no need to contact support for these changes.
Whenever you update your details, keep in mind that the name and mobile number you registered with are cross-checked at the time of payment. It's always in your best interest to keep your information accurate and up to date.
Hot Bet offers two options — a temporary break (cooling-off) and a long-term suspension (self-exclusion).
Cooling-Off Period: You can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, betting and deposits are disabled, but you can still withdraw any available balance. You can set this yourself from the "Responsible Gaming" section in your account settings — no support contact needed.
Long-term self-exclusion: You can fully close your account for anywhere between 6 months and 5 years. Reactivation before the period ends is not possible — this is intentional, to prevent impulsive decisions. You can do this through your account settings or via Live Chat support.
Permanent Closure: To permanently close your account, submit a request via email or live chat. You must withdraw or clear your balance before closure can be processed — accounts with a remaining balance cannot be closed.
Once self-exclusion or account closure is in effect, you will no longer receive promotional emails or SMS. If you attempt to register a new account, the system will detect and block it.
Hot bet's policy allows only one account per person. You cannot create multiple accounts using different mobile numbers or different names — doing so is a direct violation of hot bet's terms.
That said, it is perfectly allowed for different members of the same household or family to hold separate accounts, as long as each account genuinely belongs to a different person. For example, a husband and wife can each register using their own mobile number, name, and ID. Multiple accounts operating from the same IP address or device is not unusual — hot bet does not consider this a problem, provided each account belongs to a distinct individual.
What happens if multiple accounts are detected? hot bet's system automatically flags duplicate accounts to prevent bonus abuse. In suspicious cases, KYC verification is requested, and if multiple accounts are confirmed, the extra accounts are closed and bonuses may be cancelled. Stick to one account per person — it's the safest approach.
KYC (Know Your Customer) is an identity verification process — at Hot Bet it is a standard security measure. It is typically required before your first large withdrawal or if any unusual activity is detected on your account.
Required Documents:
- National ID Card (NID): Clear photos of both the front and back are required. If you don't have an NID, photos of the first two pages of your passport are accepted.
- Selfie: A clear photo of you holding your NID — no cap or sunglasses.
- Payment Verification: A screenshot of a recent bKash/Nagad transaction clearly showing your name and number.
How to Submit: Go to the "Verification" or "KYC" section in your account settings and upload your documents. Alternatively, you can send them via email or live chat to our support team.
How Long It Takes: Verification is usually completed within 24 to 72 hours. During busy periods, it may take up to 72 hours. Once verified, you'll receive an SMS notification and withdrawals will be processed instantly.
Once KYC is successfully completed, you won't need to do it again — your account will be permanently marked as verified.
The straightforward answer is no. Hot Bet strictly does not permit anyone under 18 to use the platform. This is not an optional rule — it is an absolute, non-negotiable policy.
A 17-year-old cannot create an account, as date of birth is verified during registration. Even if someone provides a false date of birth, the KYC process requires a valid national ID — which reveals their actual age. If caught, the account is permanently closed and any deposited funds may be forfeited.
Allowing someone else to use your account is also a violation of Hot Bet's rules. Under Hot Bet's policy, accounts are strictly personal — letting anyone else use your account, especially a minor, can result in permanent closure.
As a parent, if the Hot Bet app or site is saved on your device, make sure it is protected with a PIN or password lock. Once your child turns 18, they can register their own account in their own name.
Hot Bet supports all major mobile banking methods in Bangladesh — not just bKash, there are several other options available too.
Supported Payment Methods:
- bKash: The most widely used method. Deposits are instant; withdrawals typically take 30–60 minutes.
- Nagad: A trusted and fast postal service. Deposits and withdrawals work the same way as bKash.
- Rocket (Dutch-Bangla Mobile Banking): Widely used in both rural and urban areas.
Important Terms: The mobile number and name used for payments must match the details registered on your hot bet account. Transactions made using someone else's number may be blocked or flagged during verification.
Minimum & Maximum Amounts: Minimum deposit is ৳100. Maximum single deposit and withdrawal limits depend on your account level and KYC status. Verified accounts generally have higher limits.
Hot Bet does not charge any additional fees on deposits. Any fees applied by the mobile banking operator itself are a separate matter entirely.
What happens when a match is cancelled or left incomplete depends on the match situation and bet type — hot bet has specific rules in place for each scenario.
Match fully cancelled (never started): If a match is cancelled before it begins for any reason, all bets are declared void and the full stake is refunded to your account. Refunds are typically processed within 24 hours.
Match abandoned mid-game (insufficient overs completed): In cricket, if the result is not determined by the Duckworth-Lewis method and sufficient overs have not been bowled, the match is considered incomplete. In such cases, most bets are voided and stakes are returned.
Match abandoned mid-game (official result has been declared): In international cricket, if a result is declared via the DLS method, bets are settled according to that result — stakes are not refunded.
Live Betting Special Rules: For Live Betting, if a match is interrupted mid-game, settlement may be based on the play completed up to that point — the match situation and timing are key factors.
If you have questions about the settlement of a specific match, reach out to hot bet via Live Chat — provide your bet ID and we'll update you on the status right away.